These are list of our policy :
- All the servers provided here are served as-it-is.
- As described as per group product, there are no backup therefore, you are responsible to backup your files regularly.
- We allow all customers around the world to access our servers, unless they committed some activity that made Hostgue Service down, we might consider banned the IPs permanently.
- All the service provided is not for spamming activity.
- We do accept payments like : Paypal, Perfect Money (USD), (local) transfer bank, (local) OVO payment.
- We don't block any countries to use our service. We are neutral providers.
- We do provide basic support for any customers that use our service. Please open a ticket.
- Network SLA provided by our datacenters. Credit balance might be given when there was incident that causing more than 12 hours of downtime.
- Server SLA is not available, however we always keep the servers active and accessible.
- Please open a ticket if you wish to do top-up credit to your client area's balance credit.
